Direct contributions and quotations
Creating Architectural Readiness for Agentic AI
Role: Author. Oliver explains how hospitality organizations can prepare for autonomous guest workflows through trusted identity, fit-for-purpose model selection, and technical circuit breakers with human oversight.
How Restaurants Can Serve Up an Effective Social Media Strategy
Role: Co-author. Oliver Page and colleagues examine how restaurant brands connect community, creator partnerships, mobile experiences, and conversion.
Solving the Personalization Paradox in Loyalty
Role: Research contributor and quoted expert. Oliver discusses the strategic disconnect that occurs when loyalty and personalization are not tied to company growth priorities.
The Next Generation of Equipment Rental: Pro Control for Customers, at Their Fingertips
Role: Quoted Deloitte Digital leader. Oliver explains how customer expectations shaped the end-to-end digital fleet experience developed with Herc Rentals.
5 Ways Travel Loyalty Programs Can Balance Customer and Business Values
Role: Quoted loyalty expert. Oliver discusses treating loyalty as a living digital product that can evolve with customer priorities and technology.
Interviews and appearances
AI Is Already Reshaping Hospitality. This Deloitte Digital Exec Assesses Just How Far It Goes.
Role: Interview subject. Oliver discusses how AI will reshape hotel discovery and booking, on-property service, operations, revenue, workforce productivity, and governance.
The Predictive Property: Engineering the Next Era of Guest Loyalty
Role: Interview participant. Oliver Page and Sameer Bajaj discuss composable architectures, multi-agent systems, merchandising, and the 2026 technical roadmap for the modern hotel enterprise.
Loyalty Live
Role: Interview participant. A conversation about loyalty strategy, customer engagement, and the operating capabilities behind modern programs.
The Future of Loyalty
Role: Industry expert. Perspectives on how loyalty programs can move beyond transactions and create more relevant customer relationships.
From Format to Function: The Rise of Convenience
Role: Podcast guest. Oliver joins Casey's digital leader Art Sebastian and host Bobby Stephens to discuss convenience, digital experience, loyalty, and operations.
Deloitte Digital at Skift Tech Forum
Role: Speaker. A discussion on how digital platforms and customer expectations were reshaping travel and hospitality.
Published work and public case studies
The Future of Restaurant Marketing: Are You Ready?
Role: Author. A perspective on the restaurant CMO's expanding role in digital transformation, ordering, loyalty, and customer experience.
How Chipotle Serves Up a Sizzling Digital Experience
Connection: Public client case study. The article documents the digital ordering, experience, loyalty, and operating transformation delivered by Chipotle with Deloitte Consulting.
Herc Rentals: A New Digital Standard for Equipment Rental
Connection: Public client case study. End-to-end commerce, fleet, telematics, and account-management transformation for equipment rental customers.
Related perspectives: AI and digital transformation, loyalty strategy, and the Oliver Page insights archive.